Our professional delivery team ensures every delivery experience upholds the level expected when using Gaze Burvill. Our white glove premium delivery service will be on hand every step of the way.
White Glove Service
We complete the vast majority of UK deliveries in-house using our own vans and staff. All our deliveries include a white glove service, we will always place the outdoor furniture to your preferred location within the delivery address. To minimise our impact on the environment, we don’t use packaging or plastic wrapping and instead our outdoor furniture is carefully wrapped in furniture blankets.
During busy periods or for small items, we may occasionally use a trusted third-party carrier to make sure your delivery is fulfilled in a timely manner.
Delivery Times
Once payment has been completed we will be in touch to give you an expected delivery date. A week before we are due to deliver we will be in touch to confirm a convenient day and estimated time.
We aim to fulfil online orders within 2-4 weeks of the order date, however, this is subject to change during busier times of the year.
Delivery Cost
Our standard UK mainland delivery rate starts at £168, plus £48 for each additional item up to a maximum of £408. For orders outside of the UK mainland please contact us directly to discuss delivery either by phone 01420 58 84 44 or by email info@gazeburvill.com.
Collection
Customers are welcome to collect their orders from our workshop near Alton, Hampshire. For in-stock items please allow 2-4 weeks to ensure that the items you have ordered have been readied for collection. Collection times for made to order items may vary, please contact our sales team for more information.
International Deliveries
We are able to arrange deliveries throughout Europe and Worldwide. For any international enquiries please contact our sales team either by phone 01420 58 84 44 or by email info@gazeburvill.com.
Access
When we first call please give us details of any obstacles to delivery such as narrow doorways, parking restrictions, roof terraces with no access to lifts etc. This ensures that we have the appropriate time to schedule the delivery and plan how to do it.
Before the delivery date please ensure that there is appropriate space in the area you wish the outdoor furniture positioned. Some outdoor furniture can be assembled on site once access has been made. However, if you have ordered large fixed pieces, please measure to ensure that the pieces will fit through your entrance or garden entrance.
The Health & Safety of our delivery team and customers is always our priority. Our team are required to wear steel capped protective safety boots as they are handling very heavy items. If access is necessary via the interior of your property, our team will cover their outdoor footwear with disposable anti-slip overshoes to avoid soiling your interior floors. Please don’t ask our team to remove their PPE boots as they are unable to continue with the delivery without the correct footwear. The teams also carry Hi-Vis jackets which can be worn if delivery is to a working site.
Trade Deliveries
For delivery and collection charges for trade clients please contact us by email info@gazeburvill.com.
Delivery Terms
Please inspect your outdoor furniture at the time of delivery – in the unlikely event of a problem – please advise our delivery team at the time who will try to rectify it. If an item needs to be replaced, please allow for the delivery lead times. You must notify us within 48 hours of delivery to discuss returns on 01420 58 84 44. If agreed, we will arrange to collect your order. Items to be returned must be carefully stored, packed and in new condition. An £84 charge will be made for collection of goods delivered by our own teams. We cannot collect goods dispatched by courier. Goods sold for export outside of the UK cannot be returned.
